Agility Forex UK Ltd Consumer Duty and Vulnerable Customer Statement
Date: Aug 2023
At Agility Forex UK Ltd, we are committed to upholding the highest standards of consumer duty and ensuring that the needs of all our customers, including vulnerable ones, are met with utmost care and attention. Our Consumer Duty and Vulnerable Customer Statement outlines our approach and commitments in this regard.
Consumer Duty
Agility Forex UK Ltd adheres to the principles of the Consumer Duty, which includes the following key elements:
Acting in the Customer’s Best Interest: We always strive to act in the best interests of our customers, providing them with fair treatment and transparent information about our products and services.
Providing Appropriate Products and Services: We ensure that the products and services we offer are suitable for the individual needs and circumstances of each customer.
Communicating Clearly: We are committed to communicating clearly and providing information that is easy to understand, helping customers make informed decisions.
Preventing Harm: We take measures to prevent customer harm, both financially and non-financially, by offering responsible and well-managed products.
Vulnerable Customers
Agility Forex UK Ltd recognizes that certain customers may be more vulnerable than others due to a variety of factors, such as age, health, financial situation, or other personal circumstances. We are dedicated to providing appropriate support to vulnerable customers, including the following steps:
Training: Our staff undergo regular training to identify and understand the needs of vulnerable customers. This training equips them with the skills to provide empathetic and tailored assistance.
Communication: We offer multiple communication channels to accommodate different customer preferences, ensuring that vulnerable customers can easily reach us for assistance.
Support and Flexibility: We provide flexible options and additional support to vulnerable customers, allowing them to manage their financial affairs more effectively.
Safeguarding Information: We take measures to protect the personal and financial information of vulnerable customers, ensuring their privacy and security.
Feedback and Improvement
Agility Forex UK Ltd values customer feedback as an essential tool for improvement. We encourage all customers, including vulnerable ones, to share their experiences and suggestions, helping us enhance our services and support.
If you believe you are a vulnerable customer or have specific needs that require special attention, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with Agility Forex UK Ltd is as smooth and beneficial as possible.
Contact Us
For inquiries related to our Consumer Duty and support for vulnerable customers, please contact our dedicated customer support team at [email protected]